Explore Our Microsoft Intune Training →
When it comes to managing BitLocker via Intune, ensuring a smooth operation of the disk encryption policy relies on proper key escrowing to Azure AD. However, common issues may arise that require troubleshooting.
Understanding Intune BitLocker Policies and Escrow Recovery Keys
Intune’s BitLocker policies utilize Azure AD for key escrowing purposes, offering a streamlined approach to recovering encryption keys in case of device loss or theft.
Identifying and Addressing BitLocker Key Escrow Failures
- Verify BitLocker key presence: Check the Entra ID device blade to ensure the recovery key has been escrowed correctly.
- Identify escrow failures: Utilize Intune’s device reports to pinpoint devices with missing or failed key escrows.
Forcing Key Rotation and Re-escrow
To resolve issues, force a BitLocker key rotation via the Intune device action, which will trigger re-escrowing of the new recovery key.
Troubleshooting Silent BitLocker Enablement Failures
In some cases, silent enablement of BitLocker may fail. To resolve this issue, follow these steps:
- Ensure that the Intune device is compliant with the BitLocker requirements.
- Check for any device policies or configurations that might be preventing silent enablement.
Conclusion
By following these steps, you can effectively troubleshoot and resolve common BitLocker key escrow failures when using Intune disk encryption policies. For more in-depth training on managing Microsoft Intune, visit our Microsoft Intune Training courses.
Explore Our Microsoft Intune Training →
Written by Mohammed Akhter
Founder of ITP Training. 50,000+ students trained across 30+ countries in Microsoft endpoint and cloud security. Learn more →