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Intune Remote Help Overview
Intune Remote Help empowers IT helpdesk staff to quickly resolve issues on end-user devices. However, understanding its requirements and setup is essential for effective implementation.
Enabling Intune Remote Help
1. Sign in to the Microsoft Endpoint Manager admin center.
2. Navigate to Tenant administration > Client apps > Company Portal content > Apps.
3. Search for ‘Remote Help’ and ensure it’s enabled.
Assigning Roles
Assign roles to helpdesk staff in the Azure Active Directory (AAD) to grant them access to remote devices.
Testing Connectivity
Verify connectivity by testing a remote support session on a test device within your organization.
Common Remote Help Connection Errors
1. Error code: 0x8024500b: Check the device’s operating system and ensure it supports Intune Remote Help.
2. Error code: 0xC00D36C5: Ensure that Microsoft Intune Remote Assistance client is installed on both the helpdesk agent’s machine and the user’s device.
Using Remote Help for Unattended Device Access
Configure unattended access to manage servers efficiently without requiring user intervention.
Auditing Remote Help Sessions
Review audit logs in the Intune admin center to track session history and ensure compliance with organizational policies.
Conclusion
Explore Microsoft Intune Training to master remote support sessions, unattended access setup, and auditing for your organization’s IT helpdesk and endpoint admins.
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Written by Mohammed Akhter
Founder of ITP Training. 50,000+ students trained across 30+ countries in Microsoft endpoint and cloud security. Learn more →