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Introduction
Enrolling iOS devices via the Intune Company Portal App can sometimes lead to errors. This guide addresses common issues and provides solutions.
Common Error Codes during iOS Enrollment
If you encounter error codes during enrollment, refer to Microsoft’s list of error codes for troubleshooting: Microsoft Documentation
Apple MDM Push Certificate Expiration Impact
Ensure your Apple MDM Push Certificate is up-to-date. Renew it at least 30 days before expiry to avoid service disruption:
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Devices > Enroll devices > Apple MDM Push Certificate
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User Affinity for ABM/ASM enrolled devices
For Apple Business Manager (ABM) and Apple School Manager (ASM) devices, ensure user affinity is configured in the enrollment profile.
VPP Token Issues affecting app installation post-enrollment
If apps fail to install post-enrollment, validate VPP tokens under Apple VPP Tokens:
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Devices > Enrollment settings > Apps > Apple Volume Purchase Program
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Profile Installation Prompts and Settings app navigation
Follow the prompts for profile installation and navigate to the Settings app:
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General > Device Management > [Your Company Name]
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Supervised device issues
For supervised device issues, push a new profile via ABM and re-sync.
Error 0x87D1FDE8: User License Issue
If you encounter error code 0x87D1FDE8, verify Intune license assignment for the user in question:
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Users > [User Name] > Licenses > Assignments
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Conclusion
Mastering troubleshooting iOS enrollment errors with Intune’s Company Portal can lead to a smoother deployment process. For comprehensive training in Microsoft technologies, consider enrolling in ITP Training courses.
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Written by Mohammed Akhter
Founder of ITP Training. 50,000+ students trained across 30+ countries in Microsoft endpoint and cloud security. Learn more →